1. WHAT HAPPENS AFTER YOU SUBMIT

Once your inquiry is submitted, we will review it and contact you within 24 hours. During this time, we will prepare 1-2 initial mock-ups based on the details you have provided. These mock-ups will serve as a starting point for revisions, ensuring we create a design that meets your expectations.

2. APPROVAL PROCESS

Production will not begin until final approval of the design has been received from the client. Once the design is approved, an invoice will be sent for payment. Payment must be completed before production begins.

3. NO GUARANTEE OF SERVICE OR AVAILABILITY

Submitting this form does not guarantee services or availability. We will confirm your order after reviewing your inquiry.

4. COPYRIGHT AND OWNERSHIP OF DESIGNS

All designs created by Crafted Essence 513 LLC remain the intellectual property of the company unless otherwise agreed upon in writing.

5. REFUND AND CANCELLATION POLICY

Custom orders are non-refundable once production begins. Cancellations must be made within 24 hours of design approval. Any cancellations after this period will not be eligible for a refund.

6. ACCURACY OF INFORMATION PROVIDED

Please ensure all information provided in this form is accurate. Errors or omissions may result in delays or additional charges. Crafted Essence 513 LLC will not be held liable for errors caused by incorrect or incomplete information submitted.

7. PAYMENT TERMS

Invoices will be sent after the design is approved. Customers may pay using the payment methods specified in the invoice. Payment must be received in full before production starts.

8. LIMITATION OF LIABILITY

Crafted Essence 513 LLC is not responsible for delays caused by circumstances beyond our control, such as shipping issues, supply shortages, or other unforeseen events.

9. SHIPPING AND HANDLING

Shipping details will be collected during the invoice process. Once the order is shipped, tracking information will be provided. Crafted Essence 513 LLC is not responsible for delays caused by third-party shipping carriers.

10. PRIVACY STATEMENT

Your information will only be used to process your inquiry and fulfill your order. We value your privacy and will not share your information with third parties.

11. ACKNOWLEDGMENT OF TERMS

By submitting a custom order form or reaching out for service via email text or call, you agree to all terms and conditions outlined above. This includes acknowledging our policies regarding refunds, cancellations, design ownership, payment terms, and the approval process. You understand that production will not begin until payment is received and all information provided is accurate.

Crafted Essence 513 LLC last updated 10/11/26