Refund policy

Return and Refund Policy

At Crafted Essence 513 LLC, we strive to provide high-quality products and a seamless shopping experience. Please review our comprehensive return and refund policy below to understand how we handle returns, refunds, cancellations, and related concerns.

1. Returns

Due to the custom nature of many of our products, all sales are final for custom shirts, personalized items, and made-to-order products unless they arrive damaged, defective, or contain errors caused by us.

Eligibility for Returns (Non-Custom Items):

  • Non-custom items (such as standard designs that are not personalized) may be eligible for return under the following conditions:

    • The item must be unworn, unwashed, and in its original condition with all tags and packaging intact.

    • The return request must be initiated within 14 days of receiving the order.

    • The customer is responsible for return shipping costs, unless the return is due to a defect or an error on our part.

Return Process:

  1. Email craftedessence513@gmail.com with your order number, a description of the issue, and photos of the item (if damaged or defective).

  2. Once approved, you will receive return instructions, including the return shipping address.

  3. Once the returned item is received and inspected, we will process your refund or store credit if applicable.

2. Refunds

Refunds are issued in the following cases:

  • If an item is damaged, defective, or incorrect, we will issue a full refund or a replacement at no additional cost, including the original shipping fee.

  • If a non-custom item is eligible for a return (as outlined above), a refund will be issued once the item is received and inspected.

  • Refunds will be credited to the original payment method within 5–7 business days after approval.

  • Shipping costs are non-refundable, except in cases where we are at fault.

3. Exchanges

We do not offer direct exchanges. If you need a different size or design for an eligible item, you must return the original item (if applicable) and place a new order.

4. Order Cancellations

Non-Custom Items:

  • Orders for non-custom items may be canceled within 24 hours of purchase for a full refund.

Custom Orders:

  • Custom and personalized orders cannot be canceled once production has begun. Please ensure all details are correct before placing your order.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 2 days of delivery with the following information:

  • Order number

  • Description of the issue

  • Clear photos of the item showing the defect or damage

We will resolve the issue promptly by offering a replacement or a full refund, including shipping costs.

6. Shipping Issues & Lost Packages

We are not responsible for lost or delayed packages due to carrier errors. However, we will assist in tracking your order and filing claims if necessary. If your package shows as "delivered" but you have not received it:

  1. Check with neighbors and around your property.

  2. Contact your local post office or delivery carrier.

  3. If you still cannot locate your package, email craftedessence513@gmail.com with your order details.

7. Final Sale & Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom and personalized items

  • Clearance or sale items

  • Gift cards

  • Items that have been worn, washed, or altered in any way

8. International Orders

  • We do not currently offer refunds or returns for international orders unless the item is defective or incorrect.

  • Customs duties and taxes are the responsibility of the customer and are non-refundable.

9. Processing Time for Returns & Refunds

  • Return approval time: 2–3 business days after receiving your request.

  • Inspection and refund processing time: 5–7 business days after receiving the returned item.

  • Refund posting time: Depends on your payment provider (typically 3–10 business days).

10. Contact Us

If you have any questions or concerns regarding our return and refund policy, please contact us:

We value your business and are committed to providing high-quality products and customer service. Thank you for shopping with Crafted Essence 513 LLC!